Frequently Asked Questions
You are welcome to get in touch for personal assistance.
+49 176 70728466
What size should I buy?
If you are unsure about the size, you are welcome to contact me via Etsy or firstname.lastname@example.org. I will likely ask you for your measurements : waist and hip for skirts, bust measurement for tops.
If you prefer to have your purchase customized, also let me know. The length of some of the skirts and dresses can be adjusted to make it fit you perfectly.
Are custom orders possible?
You are welcome to contact me with any special requests such as adjustments to the length of your chosen skirt or extra long / short slits for some models.
Unfortunately, due the labor-intensive nature of our custom-made items, these are non-refundable.
How should I wash my dancewear?
Colección Berlin's dancewear is handmade of stretch material (approx. 92% polyester, 8% elastane). It is only washable in a mesh lingerie bag which protects the fabric from snag, tangles and tears when being machine washed. Recommended settings: gentle cycle at 30°C/ 86.
Can I return my order if it does not fit?
We gladly accept returns and exchanges. Please contact us within 14 days of delivery. To get a refund he items need to be shipped back within 30 days of delivery. Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for custom or personalized orders and items on sale. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.